Shipping policy
Last Updated: August 16, 2026
At Calsyn & Sons Inc., we work to process and ship your order as quickly as possible. This policy explains our order processing times, shipping rates, delivery estimates, tracking information, and what to do if you experience a shipping issue.
1. Order Processing Time
Orders are processed within 1–2 business days.
Orders placed before 5:00 PM Central Time (CT) are generally processed the same business day. Orders placed after 5:00 PM CT are generally processed the next business day.
Orders are not processed or shipped on weekends or holidays.
2. Shipping Time
Once your order has shipped, delivery typically takes 4–6 business days, depending on your location.
3. Total Delivery Time
Including order processing and shipping, you can generally expect your order to arrive within 5–8 business days from the date your order is placed.
Shipping and delivery times are estimates only and are not guaranteed delivery dates. Delays may occasionally occur because of circumstances outside our control.
4. Shipping Costs
We offer:
- Free standard shipping on orders over $150
- $10 flat-rate shipping on orders under $150
Any applicable shipping charges will be shown during checkout before you complete your purchase.
5. Where We Ship
We currently ship to addresses within the United States only.
We do not currently offer international shipping.
6. Shipping Carriers
Orders may be shipped through:
- USPS
- UPS
- FedEx
The carrier used for your order may vary depending on the shipment and delivery location.
7. Order Tracking
Once your order has been processed and shipped, you will receive a confirmation email containing your tracking number and a link to track your shipment.
Tracking information may take 24–48 hours to become active after your order leaves our facility. This can happen because the carrier's first tracking scan may not occur until the package is picked up.
8. Shipping Delays
Although we do our best to meet the delivery estimates provided above, delays may occasionally occur due to circumstances outside our control, including:
- Carrier delays
- Severe weather
- High shipping volume
- Peak-season demand
- Other unexpected transportation issues
If your tracking information has not updated for several days, please contact us and we will help review the shipment.
9. Lost, Missing, or Stolen Packages
If your tracking information shows that your package was delivered but you cannot locate it, please:
- Check around your delivery location and any designated safe areas.
- Check with household members, neighbors, or building management if applicable.
- Contact the shipping carrier for additional delivery information.
- If you are still unable to locate the package, contact us at contact@calsynandsons.com so we can help review the shipment details.
10. Incorrect or Incomplete Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you notice an address error after placing your order, please contact us as soon as possible at contact@calsynandsons.com or 309-755-0763.
We can only make address changes while the order is still being processed and before it has shipped. Once an order has shipped, we may be unable to change the delivery address.
Additional shipping charges may apply if a shipment must be reshipped because of an incorrect or incomplete address provided by the customer.
11. Damaged Shipments
If your package arrives damaged, please contact us as soon as possible at:
Please provide your order number and photos of the package and damaged product so we can review the issue and determine the appropriate next steps.
For damaged or defective products, please also refer to our Return & Refund Policy for applicable return or replacement procedures.
12. Order Changes or Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will do our best to accommodate requests before the order enters processing or shipment. Once an order has been processed or shipped, we may be unable to cancel or modify it.
If an order cannot be cancelled after shipment, the customer may return the eligible item according to our Return & Refund Policy.
13. Questions About Your Order?
If you have questions about your order, shipping status, or delivery, please contact us:
Calsyn & Sons Inc.
1505 17th St
East Moline, IL 61244
United States
Phone: 309-755-0763
Email: contact@calsynandsons.com
We will be happy to assist you with your order and shipping questions.